NHTSA Complaint #11462827 — 2017 FORD ESCAPE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11462827
Vehicle	2017 FORD ESCAPE
Component	ENGINE AND ENGINE COOLING
Date of Incident	April 19, 2022
Date Filed	April 30, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The check engine light came on. I was told by my regular repair shop that there was a bulletin from Ford and I had to have it fixed by a dealer’s service department. I was then made aware by the Ford dealer’s service department that coolant had leaked into the engine and destroyed it leading to the engine needing to be replaced. My car is 5 years old with 79,000 miles. This is unacceptable. Initially the dealer told me I would have to pay $8600 to have my car fixed. I still owe $7500 on the car. Ultimately, Ford agreed to part of the cost but I am still out of $3300 for the repair and this should not have happened.

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