NHTSA Complaint #11459701 — 2012 HYUNDAI SONATA

I was driving and DoorDashing for money when all of a sudden there was a weird knocking noise, causing all of the lights on my dash to turn on. I had just taken my car in for an oil change 2 days prior to an independent service center. This was the first time this situation occurred. I had never dealt with it before. I went to make a left to get out of the road and a burning smell started to occur and my entire car died in the turning lane. I was stuck in the lane for about an hour until a tow truck came and towed me to Huffines Hyundai Plano. While there they told me I had a lot of recalls and they would take care of them. About a week later they called me to tell me that my entire engine had seized up and failed and my recall was denied due to a software update campaign back in 2015 that I did not do. I have been to multiple Hyundai Dealerships since 2015 and was never informed of the severity of this recall, nor was I told if I didn't get such a software update that if my engine did indeed fail they would deny fixing their mistake to begin with. I had no idea of the important of this software update and really don't understand how it comes down on me that metal shards potentially were left in the engine, causing to dislodge and ruin my engine. It was incredibly sudden and I have only put 50,000 miles on the car in 7 years since owning it. The dealership also kept bringing up my warranty as if that had anything to do with this recall that is out for the engine.