NHTSA Complaint #11456797 — 2011 FORD EXPLORER

The vehicle has been in for service at Downs Ford Dealership twice in the past two years for the same issue and has yet to be resolved. When the gas tank is filled with gas, there is overwhelming smell of gas that doesn’t get better until the tank is about half full. The first time the car was in for service, I was told that the gas tank needed to be replaced but they were having trouble finding one. They said to take the car home and they would call when they found one but they never called. The vehicle was brought in a 2nd time to fix the issue in July of 2021. At that time we were told a valve needed to be replaced and charged $500 but it has not fixed the issue. I’m frustrated and tired of wasting $ and time without my car when they don’t seem to be able to fix it. Consumer would like to would like to withdraw the complaint.