NHTSA Complaint #11453725 — 2017 HONDA RIDGELINE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11453725
Vehicle	2017 HONDA RIDGELINE
Component	ELECTRICAL SYSTEM
Date of Incident	February 22, 2022
Date Filed	February 23, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

2017 Honda Ridgeline RTL-E, keyless entry module wasn't working properly so I had to buy a new one. I was told about the issue when I took my Honda Ridgeline to the Honda dealership for my oil change.The entry control module is currently ordered but we don't know when it will come in. I also informed the service manager about my on/off switch not operating correctly. He informed me that it was on recall so it will repaired for free. I don't know why the keyless entry module wasn't repaired for free since I bought the used 2017 Honda Ridgeline with Honda's extended warranty. Currently I have no vehicle to use because Honda informed me that they don't currently have any because of the pandemic, currently no vehicles in their lot are able to loan to customers.

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