NHTSA Complaint #11719077 — 2017 HONDA RIDGELINE

At 96k miles, the transmission started slipping and juddering. Three warnings appeared: transmission system, emission system, and blind-spot monitoring problems. Also P-D indicator flashing to not drive. Took into dealership. They said that code P0776 was appearing - clogged solenoid in the transmission. Also said that transmission fluid had a foul burnt smell and had large pieces of the clutch. All of these are symptoms of the torque converter failure, which is covered under TSB 23-078 with warranty extension to 10 years, 150 k miles in letter of June 2025. The TSB states that the warranty will only cover these problems if code P0741 appears. Visually, the dealership has confirmed that my torque converter has failed and my transmission needs replacing. However, because code P0741 isn't showing up, they will not cover replacement. Also they confirmed that the clogged solenoid was due to the failed torque converter. They are fixated on the code reading and refuse to repair the transmission. They quoted me a price of over $13,000 to do this work. The TSB 23-078 should have included any code associated with the transmission, torque converter, or other transmission components such as the solenoid B that would be affected by the failed torque converter.