NHTSA Complaint #11717308 — 2017 HONDA RIDGELINE

To Whom It May Concern: I am submitting this complaint to report what I believe to be a potential safety-related defect in my Honda vehicle, as well as an unresolved dispute with American Honda regarding responsibility for resulting damage. Recently, I was informed by my case manager at American Honda that my claim had been closed and that Honda would not cover the necessary repairs. When I requested an opportunity to escalate the matter, I was told that no escalation was available. I am seeking NHTSA’s review because the circumstances involve component failures that may affect vehicle emissions, performance, and potentially safety. The fuel injectors in my vehicle failed,this failure caused the catalytic converter to become damaged, andHonda accepted responsibility for the faulty fuel injectors. Honda has refused to cover the damage to the catalytic converter. Because the catalytic converter failure was reportedly caused by faulty fuel injectors—components for which Honda accepted responsibility—I believe the manufacturer should cover all resulting damage, regardless of warranty status. I request that the National Highway Traffic Safety Administration: Investigate whether similar fuel injector failures are occurring in Honda vehicles. Review whether these failures are causing catalytic converter or other engine damage. Determine whether the manufacturer is appropriately addressing these failures.