NHTSA Complaint #11452572 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11452572
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	February 15, 2022
Date Filed	February 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

When this vehicle is put into reverse it does not engage the transmission at times. You either have to put it back in to park and back in reverse and/or floor it in essence push the throttle all the way down for it to engage. As that happens and it finally engages you’re going way too fast in reverse. Also when it does not engage it acts like a stick shift and that you are in neutral and you’re either rolling forward or backward depending on the incline. Very frustrating I’ve taken it into the shop two different times specifically for this they say they have a work order in place and the last time they said it was a chip and they ran their diagnostics and corrected it. It still did not get corrected and is still a problem . I am not pleased at all with this failure in the transmission as far as the engaging of reverse is involved. Thank you

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