NHTSA Complaint #11451420 — 2020 FORD EXPLORER

While driving my 2020 Explorer a couple of weeks ago I noticed it was down shifting really hard when I would slow down to stop at a light. There were no warning lights or check engine lights of any kind. It continually got worse over the next few days so I made an appointment with our local Ford dealership. When I called they told me it was probably just a computer issue and they could reset it. On my first appointment I was having them change the oil as well as “reset” the computer. When they came out to talk to me they said they had a technician “reset” the computer but the actual “transmission guy” wasn’t there and I would probably have to bring it back. He told me it would probably drive different to me now because it has an “adaptive” transmission and it would have to adjust to the way I drive. I called and made another appointment that same day after I saw it was still doing the same thing. Well the next night I took it on a trip to the next town that was about 20 minutes away. It started “driving” very strangely and I began to smell a hot or chemical kind of smell. I actually pulled off to the side of the highway at one point. I was able to make it home and didn’t attempt to drive very far until I had it looked at again. We’ll I took it back today and they’re now telling me it has to have either a new transmission or that one rebuild. Whichever Ford decides. Luckily it’s still under warranty or I’d have a bigger problem. After researching I’ve discovered thousands of other people who have had the exact same issue with their 2020 Explorer, all at different mileages. I feel Ford should have already issued a recall for this known problem by now. This is absolutely a safety issue because if your in traffic or pull out into an intersection and the car doesn’t want to shift it could cause a serious wreck. I’ve already had to have the backup camera replaced(before they issued the recall)and the drivers side power window motor replaced. Definitely regret buying.