NHTSA Complaint #11451085 — 2020 GMC TERRAIN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11451085
Vehicle	2020 GMC TERRAIN
Component	ELECTRICAL SYSTEM
Date of Incident	January 14, 2022
Date Filed	February 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

Infotainment system shuts off completely. Disables blinker. Bluetooth and USB ports continuously went in and out and wouldn’t stay connected. Took to dealership on 02/07/2022 and was advised the system needed an update and the USB port needed to be replaced. USB port was replaced and software bulletin #20-NA-171 was applied. I picked up my vehicle on 02/08/2022 and the infotainment issue has not been corrected. It turned off again. USB ports seem to be working as they should for now. Also an issue with rear camera. Camera view sometimes shows a fisheye lens instead of normal camera view. Rear camera will sometimes stay on once car is in drive for a few seconds. I also notice a noise and vibration within my gas pedal randomly while driving. Clearly there are multiple issues that GM needs to acknowledge. It’s not a coincidence that this is happening to multiple people.

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