NHTSA Complaint #11449820 — 2021 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11449820
Vehicle	2021 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	February 1, 2022
Date Filed	February 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Upon starting the vehicle, after it had been parked for about 30 min, I received an error message Stop Safely Now and the vehicle would not start. We attempted to jump start the battery with another vehicle, tested the voltage and it showed full at 12V, and then had a roadside service attempt to jump the vehicle. The accessory power (radio/lights/power windows) work. This has never happened before and the car had no indication of any issues, alerts or messages prior to this.

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