NHTSA Complaint #11449324 — 2016 HYUNDAI VELOSTER

The contact owns a 2016 Hyundai Veloster. The contact stated that the vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 20V746000 (Engine) and the dealer-installed a software update containing a new Knock Sensor Detection System; however, while driving 35 MPH, the vehicle began to stall. The check engine warning light illuminated. The contact was able to push the vehicle to the side of the road with assistance. The vehicle was towed to the dealer who diagnosed that the transmission needed to be replaced. Then, the vehicle was taken to a transmission specialist who diagnosed that the transmission was in great condition; however, the engine was not communicating with the transmission. The vehicle was taken to the dealer who completed a transmission relearn; however, the vehicle was sluggish while accelerating from a complete stop. The vehicle was taken back to the dealer who diagnosed that there were metal shavings in the engine oil, the engine was knocking loudly, and there was a significant amount of smoke coming out of the exhaust. The dealer reset the Knock Sensor Detection System software. The contact stated that the failure had been reoccurring and the vehicle would not exceed 45 MPH. The vehicle was taken to a second dealer - Hyundai of Yuma (1125 E 32nd St, Yuma, AZ 85365) who diagnosed that the engine needed to be replaced. The second dealer sent a diagnostic report to the manufacturer and requested a new engine; however, the manufacturer denied the request due to the vehicle having a salvage title. The contact stated that only the rear end of the vehicle was reconstructed as the vehicle was involved in a crash. The vehicle was not repaired. The failure mileage was approximately 58,900.