NHTSA Complaint #11449060 — 2018 MAZDA CX-9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11449060
Vehicle	2018 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	October 15, 2021
Date Filed	January 27, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The Mazda connect touch screen has started cracking in the corners 3 so far the past 4 months. I cannot feel the cracks. They are spreading and I am concerned eventually I will not be able to use my navigation. System at all as I will not be able to read it. I am concerned the touch ability will be lost. I understand many other Mazdas have this same defect but my model is not covered under the extended warranty like the other Mazda owners were given - the extended warranty covers vehicles older than mine. It is the same defect.

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