NHTSA Complaint #11448152 — 2016 TESLA MODEL X

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11448152
Vehicle	2016 TESLA MODEL X
Component	STRUCTURE:BODY
Date of Incident	December 14, 2021
Date Filed	January 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

There was a recall to replace the center spine applique on Nov 16 2020. recall # 20V710000. I brought the Car in for replace on Feb 3, 2021. They refused to replace, saying it was safe to drive. I brought the car in for AC service on Dec14 and asked them to replace the Center spine applique due to a 6in long hair line cracked. Again then refused to replace. Now they ask me to pay 599.16 if they replace it. Please see 2 attached screenshots for your reference!

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