NHTSA Complaint #11620711 — 2016 TESLA MODEL X

I am writing to express my extreme disappointment and concern regarding a serious safety incident involving our Tesla Model X. On Feb 25th, while driving on the freeway, the roof of our vehicle unexpectedly detached and fell off. This incident posed a significant safety risk to ourselves and other motorists. We immediately contacted Tesla to report the issue and were shocked to learn that they considered this a non-covered incident and would require us to pay over $600 for repairs. We strongly believe that this is a clear defect in the vehicle's design or construction and should not be the responsibility of the consumer to bear. Despite our repeated attempts to emphasize the dangerous nature of this situation, Tesla has remained unresponsive and unhelpful. We were even denied the option of purchasing the OEM part ourselves at a lower cost and have Tesla fix it. Tesla insisted we bought the same part from them directly for more than double the price. This forced us to get the repair done at a third party. Now, we have received a recall notice for exact the same issue affecting other Tesla Model X vehicles. This further confirms our belief that this is a widespread problem that should have been addressed by Tesla. We contacted Tesla again, yet again they were dismissive stating that they cannot compensate for repairs done at a third party. We respectfully request that Tesla take full responsibility for this safety defect and compensate us for the costs incurred in repairing our vehicle. This includes the cost of the repair and the part. We hope that Tesla will take immediate action to address this issue and ensure the safety of its customers. Thank you for your prompt attention to this matter.