NHTSA Complaint #11447899 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11447899
Vehicle 2015 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

Hyundai reprogramed their Theta engines to prevent an ongoing problem related to Theta engines not receiving oil to the crankshaft and connecting rod bearings. The software modification was done by an unknown software house. When I got the first notice, I asked both the local dealer, and the official Hyundai site if this software would cut power, potentially at the wrong time, like going up an entrance ramp. I got no response and I found out why. I tried entering a highway where traffic was at 75 mph. When I got onto the ramp the car was running fine. Suddenly the power just went away. I had the gas pedal all the way to the floor and watched the tachometer and speedometer go down rather than up. I pulled off at the next exit and switched the programming on my transmission to normal from econ mode. Up the ramp I went, and car started slowing down. Tried one more time using the sport mode and the power went away. I'm afraid to try and run on a freeway at rush our because of the lack of power. I think the needs to be a review of the software and see if changes can be made.

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