NHTSA Complaint #11447867 — 2021 TESLA MODEL 3

Vehicle displayed "no capable drive units" error at 106 miles on 10/08/2021. System shut down and stranded me in downtown Tampa traffic less than a mile from my home and fewer than five minutes after I started the car. All propulsion was lost and I did not have sufficient warning or time to process the situation and safely handle the vehicle. Tesla Tampa Service Center diagnosed a failed drive unit and took approximately 27 days to repair the vehicle. The service center invoice described the drive unit replacement as a goodwill repair and not a warranty failure. This seemed odd to me as goodwill repairs are generally special accommodations to satisfy customers. I was told there were parts delays. Tesla seems to be managing its supply chain to get these cars turned around to avoid lemon law exposure (my wait was just under one month) and to suppress the number of warranty failures by calling them goodwill repairs. All at the expense of customers. The service center was generally arrogant and noncommunicative in resolving the issue. Happy to gather records and discuss further.