NHTSA Complaint #11447625 — 2010 TOYOTA PRIUS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11447625
Vehicle 2010 TOYOTA PRIUS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Last year on September 13, 2021 I purchase a used 2010 Toyota Prius ( Vehicle VIN[XXX]) with 122414 miles on the Odometer, I got my oil changed on October 29, 2021 so I can keep track of when my oil is due. My odometer reading on oil change was 123,268. I drove 2806 miles, when I woke up on December 08, 2021 with no oil in my engine. I thought that was very strange so after adding a quart of oil My husband got for me. I took the vehicle back to the shop ( Good Year Tire & Rubber Company 1585- A Island Lane Fleming Island, FL 32003) I originally had my oil changed at, to have them check if there was some sort of leak. The odometer reading at that day/ service was 126,074. After a full inspection of the engine exterior componence, no leak was to be found. Then I decided to do some research only to find out that back in 2016 Toyota had a lawsuit against them for having manufacturer defects in the productions of engine between the years of 2006 - 2011. The manufacturer defect was the engine piston would eventually start having oil leaks into the engine causing engine excessive oil consumption. That same day I took my vehicle to the nearest Toyota dealership ( Coggin Toyota At the Avenues 11340 Philips Hwy Jacksonville FL32256) for a engine oil consumption test to be serviced on my vehicle. This process takes place by filling oil to the full line marking it... confirming there is no leaks....sealing everything and I was to return after driving 1200 miles ( odometer reading at service was 126,094). upon returning the vehicle on December 30, 2021...My vehicle failed the engine oil consumption test because after driving 1221 miles my engine was low on oil by 1.5 quart. This kind of engine oil consumption not only causes my engine to deuterate in time, but also my vehicle diminishes in value. After it was established that my vehicle engine consumes oil / failed the engine oil consumption test. Toyota advised me to get a new engine that would cost me $6987.63 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATI

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