NHTSA Complaint #11447159 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11447159
Vehicle 2018 CHRYSLER PACIFICA PLUG-IN HYBRID
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

We were on the return portion of a road trip, this was day 4 of driving. There had been no indications of any issues at all on days 1-3. While going 80 mph on i-80 in nebraska, in the left lane, the vehicle suddenly lost drive power (electric systems stayed on). My husband, who was driving, pressed the gas pedal to try and regain power. At that point the check engine light came on, followed by a red turtle image accompanied by the words "vehicle speed may be limited". My husband was able to coast us to the shoulder of the highway before the vehicle stopped moving completely. We had no warning at all that anything was wrong. I had just had the vehicle in for an oil change a few days prior to the trip and they did a basic inspection- all was fine. I am so thankful the road was not crowded and that no 18 wheelers were too close. This could have ended very differently and we were very scared. After waiting by the side of the highway for nearly an hour, we were towed to a nearby dealer. They diagnosed transmission failure.

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