NHTSA Complaint #11446865 — 2011 HYUNDAI SONATA

The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle would not start after several attempts. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic who did not diagnose the vehicle but advised the contact that the failure was related to an unknown recall. The manufacturer was notified of the failure and informed the contact that her vehicle was included in NHTSA Campaign Number: 15V568000 (Engine). The vehicle was towed to the dealer who advised the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle had remained at the dealer since October. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered to provide a rental car which required the contact to have a credit card, but she did not have one. The vehicle was not repaired. The failure mileage was approximately 130,000. Parts distribution disconnect. Consumer was contacted by dealer recalls for the repairs were completed. When consumer visited the website on March 27th to verify on any recalls on my vehicle in which there was one still showing not completed.