NHTSA Complaint #11446694 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11446694
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	January 7, 2022
Date Filed	January 8, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

I have this 2020 Ford Explorer with about 15k miles on it. It suddenly started down shifting hard, getting hang gears, and having multiple issues. I took it to my local Ford dealer who refused to even do a diagnostic because my vehicle had warranty work done on the head gasket about two weeks after it was purchased. They are claiming it is similar to the issue I am having now. I am now trying to work with Ford to get it repaired. I checked online and this seems to be a pretty common issue on the forums that I went to and people were describing identical experiences that I had with my car. One example is that when I applied a small amount of pressure to the gas pedal, my car wouldn’t shift, got up to 7k rpm, and then finally did a hard shift that felt like I hit something. The hard downshifting would happen even when I was coming to a complete stop or anytime I was slowing down.

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