NHTSA Complaint #11446112 — 2017 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11446112
Vehicle	2017 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	December 1, 2019
Date Filed	January 4, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I purchased the vehicle in February 2019 and within a year the passenger-side sliding door would not unlock and would not open. Through research, I learned it was the actuator that had gone out in the door. In November of 2021, the driver-side sliding door started making a grinding noise every time the doors were locked, indicating the actuator on that door was about to go out as well. Not having access to open the back doors of a minivan negates the benefits of driving a van, plus can cause a serious safety concern if individuals aren't able to exit the vehicle if needed.

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