NHTSA Complaint #11445608 — 2016 TESLA MODEL X

My vehicle was being repaired by a collision repair shop to replace the front bumper and grill. When they finished the repair and were calibrating all the sensors, they discovered that the driver door would not latch consistently. When it did latch, during test drives by the collision employees it would fail while driving down the road and the door would open on the highway. They could not return the vehicle to me until the door issue was fixed. They attempted to fix it by replacing the door actuator once that part arrived from Tesla. That also did not fix the problem. After contacting Tesla they were told it is a known problem for which a retrofit latch kit is needed. Tesla would not repair the latch without payment for the kit parts and labor to install it as the car was out of warranty. The total bill was $820, including $310 for parts and $455 for labor. In my opinion this should be a required safety recall for the Model X as it allows the driver and passenger doors to open while the vehicle is underway. Note: As I was not driving I can not report the approximate speed. The mileage and date is an estimate as the vehicle was under the care of the collision repair shop when the incident occurred and was reported to me.