NHTSA Complaint #11445577 — 2020 FORD EXPLORER EXTERIOR LIGHTING

Complaint Details

ODI Number	11445577
Vehicle	2020 FORD EXPLORER
Component	EXTERIOR LIGHTING
Date of Incident	December 23, 2021
Date Filed	December 30, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Adaptive headlamp assembly on my 2020 Ford Explorer Platinum AWD has failed twice in 2-years. First, upon receiving the vehicle, the passenger side had to be replaced (dealer was unable to fix the problem, so had to replace the whole headlamp assembly which requires a complete removal of the front bumper). Now the driver side headlamp has failed - and I haven't even had the car 2-years yet (will be 2-years in a few weeks). The headlamp failure is complicated by the long lead time to get the replacement part for the whole headlamp assembly - so now I am WEEKS without being able to have a headlight and am forced to drive without it.

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