NHTSA Complaint #11441964 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that upon depression of the brake pedal or while at a complete stop, the vehicle would vibrate without warning. The contact had taken the vehicle to the dealer on two occasions for the failure and both times, the contact had the clutch assembly, the seal gasket, and fluid replaced. Despite the repairs, the failure returned every 20,000 miles. Recently, the failure returned, and the contact was informed that the repair would not be covered under warranty. The manufacturer had been notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 20,000.