NHTSA Complaint #11441575 — 2017 HYUNDAI TUCSON

The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at 70 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact was able to veer to the side of the road. The contact was unable to restart the vehicle. The vehicle was towed to the dealer who diagnosed that the engine needed to be replaced. The contact received a recall notification for NHTSA Campaign Number: 21V727000 (Engine) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the vehicle would be repaired under NHTSA Campaign Number: 21V727000 (Engine). The vehicle was not repaired. The approximate failure mileage was 34,000. Parts distribution disconnect.