NHTSA Complaint #11440014 — 2010 CHRYSLER TOWN AND COUNTRY

The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at 30-40 MPH and making a turn, the accelerator pedal was depressed, and the vehicle inadvertently lost electrical power. There was no warning light illuminated. The contact stated that he shifted the gear shifter from neutral back to drive and was able to restart the vehicle to continue driving. The vehicle was taken to the dealer who diagnosed that an unknown computer module needed to be replaced. The contact stated that the computer module was replaced; however, the failure recurred while driving and the vehicle was taken back to the dealer. The dealer diagnosed that no issues were found. The contact stated that the vehicle was taken to a second dealer, Jim Browne Chrysler Jeep Dodge Ram of Dade City (12020 US-301, Dade City, FL 33525) who diagnosed that the ignition key had failed and needed to be replaced. The contact stated that the ignition key was replaced; however, the failure persisted. The contact stated that whenever the failure recurred, he would put the vehicle in neutral, then drive and attempt to restart the vehicle but the vehicle would only restart after he waited 10-15 minutes. The contact stated that the failure had been reoccurring. The manufacturer was notified of the failure and a case was opened; however, the manufacturer closed the case after a while. The contact referenced NHTSA Campaign Numbers: 11V139000 (Electrical System) and 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed nor repaired. The approximate failure mileage was 135,000.