NHTSA Complaint #11439899 — 2018 VOLKSWAGEN ATLAS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11439899
Vehicle	2018 VOLKSWAGEN ATLAS
Component	ENGINE
Date of Incident	October 20, 2021
Date Filed	November 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

My car displayed a warning that my engine was overheating and to pull over immediately. My temperature gauge was at max HIGH and check engine light came on. Towed to dealer. Was told by VW that the secondary coolant pump had failed. It was replaced and then it happened again two days later. My car was towed back to dealer again who cleaned, drained and refilled coolant. Two days later it overheated again and my engine was making a crackling sound. I use this car to transport my three young children and I am afraid to drive it. The car is overheating after driving less than a half mile.

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