NHTSA Complaint #11439358 — 2013 HYUNDAI SONATA

The contact owns a 2013 Hyundai Sonata. The contact stated while driving 25 MPH, the vehicle lost motive power. The vehicle was towed to an independent mechanic, and the contact requested an alternator replacement. The mechanic replaced the alternator however, the vehicle failed to start. The mechanic diagnosed that the oil was 2 quarts low and needed an engine replacement. The vehicle was towed to the dealer and the dealer referred the contact to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact was unable to follow-up with the case manager. The contact related the failure to NHTSA Campaign Number: 17V226000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The failure mileage was approximately 133,000.