NHTSA Complaint #11438839 — 2014 HYUNDAI ELANTRA GT

The contact owns a 2014 Hyundai Elantra GT. The contact stated that while driving up at hill at 10 MPH, the contact heard an abnormal, knocking noise emit from the engine without warning. Once the contact reached the top of the hill, the vehicle shutoff without warning. Due to the failure, she had the vehicle towed to an independent mechanic who informed her that the engine had seized and that the engine needed to be replaced. The contact then called two dealers who offered no assistance. The contact then called the manufacturer who informed her that there was a recall on the vehicle and to take the vehicle back to a local dealer for assistance. The VIN tool showed that there were zero recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was 96,000.