NHTSA Complaint #11435679 — 2014 HYUNDAI ELANTRA GT

The contact owns a 2014 Hyundai Elantra. The contact stated while driving down a hill at 10 MPH, various warning lights illuminated as the vehicle lost all power. The contact stated that the brakes and steering failed as the vehicle rolled down a hill and stopped at the bottom of the hill. The contact stated that she was able to restart the vehicle after 10 minutes, resuming normal operation. The vehicle was taken to an independent mechanic who was unable to diagnose a failure. The contact then took the vehicle to another independent mechanic who performed diagnostic testing and no failure codes were detected. The contact then continued to drive the vehicle however, 3 weeks later the failure reoccurred. The vehicle was then taken back to two independent mechanics where no failure was determined again. The contact stated that the failure occurred a third time while driving up a hill with the vehicle losing power. This time the vehicle was unable to restart without a jump start. The vehicle was taken to the dealer where the contact informed them of excessive oil consumption and the loss of power failure. The dealer informed her that an engine diagnostic was not performed as no warning lights were illuminated. The contact stated that the dealer performed an engine combustion cleaning. The manufacturer was notified of the failure and informed the contact that the VIN was not included in any recalls. No further assistance was offered. The approximate failure mileage was 104,000. The consumer stated she spent almost $1,000 to rectify the oil burning issue with the dealer, but doesn't know whether the problems has been resolved.