NHTSA Complaint #11437380 — 2014 MERCEDES-BENZ SPRINTER 2500

ENGINE issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11437380
Vehicle	2014 MERCEDES-BENZ SPRINTER 2500
Component	ENGINE
Date of Incident	October 1, 2021
Date Filed	October 19, 2021
Mileage	200,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The contact owns a 2014 Mercedes-Benz Sprinter 2500. The contact stated while driving at 35-40 MPH, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated as he veered to the side of the road, the vehicle inadvertently stalled. The vehicle was towed to the dealer who informed the contact that they were unable to diagnose the vehicle. Then the vehicle was towed to the independent mechanic who diagnosed that the engine needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 200,000.

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