NHTSA Complaint #11526466 — 2014 MERCEDES BENZ SPRINTER 2500

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11526466
Vehicle	2014 MERCEDES BENZ SPRINTER 2500
Component	VEHICLE SPEED CONTROL
Date of Incident	July 19, 2022
Date Filed	June 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

The van won’t throttle when requested and will lose power going uphill. I can set the cruise at 70 but the van will only accelerate to 55 to 65. When going uphill it will drop all the way to 45 mph with no ability to accelerate. Mercedes in Missoula has looked at it and said it’s the way the new update “fixed” the limp mode and there is nothing wrong with it. Our personal mechanic has also concluded there is nothing wrong. We live in rural Montana and this is our main vehicle as we have a large family. It’s extremely scary to have a semi come screaming up behind you and not having anywhere to go.

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