NHTSA Complaint #11437094 — 2015 CHRYSLER TOWN AND COUNTRY

On 10/13/2021 the front passenger seat headrest activated for no apparent reason. The van was at a complete stop. After inspecting the headrest I determined the plastic had broke and allowed the headrest to spring forward. The rod that locks the headrest in the normal position was still in the clamp indicating that the computer did not activate the headrest. The plastic holding the rod broke. Luckily the passenger was leaning up preparing to exit the vehicle so the headrest did not hit him in the back of the head. I called the dealer and asked if there was a recall for this issue and they indicated there was not.I believe this is an extremely unsafe incident and am afraid that the driver’s side might be next.I believe it could cause serious head and neck injuries if falsely activated. I have researched and found many complaints about the same issue. I have temporarily put a strap on the headrest to hold it closed.