NHTSA Complaint #11436508 — 2009 FORD FUSION

I'm sending this in response to the above noted letter which indicates that we failed to take our 2009 Ford Fusion to our Ford dealer to have the brake system checked pursuant to the Safety Recall Notice 19S54/ NHTSA 19V-904 which we received in January 2020. Your statement that we have failed to take the vehicle to our local dealership is incorrect; We took the vehicle to Sunset Ford, 11700 Gravois Road 63127 on 07/15/21. A short time after we dropped it off a dealer service representative called and advised us that the ABS light was on and refused to perform the work outlined in the January 2020 notice unless we agreed to pay for the diagnostic and all work associated with the ABS. I noted that the light had been on for over 7 years, the abs system had always functioned properly, had passed the Missouri safety inspection every year including that of May 2021 was diagnosed when it first occurred by Sinclair Ford to be a problem in the light circuit not the abs system referred her to the January 20 notice which specifically stated "a valve in the hydraulic control unit of the anti-lock braking system may be stuck open" and " repairs to be completed free of charge (parts and labor)" She stated she had all of the service information and recall notices in her file and none of them referred to the ABS systems in any manner...."either pay for the work or come back and pick up the car"....We picked up the car. A few days later I contacted the service department again and inquired about the recall and reviewed the situation with a different service representative. This person told me the abs system was not part of the recall but if the abs light was on the repairs were required by the NTSB. He said the cost could range between $300 up to $1500. I then posted the following in our neighborhood Paper: My wife took her 09 Ford Fusion to Sunset Ford this morning to get 2 NTSB recall issues repaired that we have been waiting for over a year for them to get the parts needed