NHTSA Complaint #11435487 — 2012 HYUNDAI SONATA

I bought a 2012 Hyundai Sonata at an auction in June of 2017. Since buying the car I have moved 3 or 4 times. In late July/ early august 2021, The car turned off while driving. When Trying to turn it back on the engine made a clunking noise and shut off. Then the car would not turn on again. The car engine had a recall on it. When looking into the recall, there was a recall on sonatas stating this was identified and bc of this issue, the car had been recalled. The car was towed to Hyundai in Brockton, they would diagnose the car to see what happened, and they said it is indeed engine failure. (They didn’t even diagnose the issue until 1-1.5 months after giving them the car). The dealership sent a claim to Hyundai corporate stating this and to see if Hyundai corporate would cover the cost of the new engine since this car was recalled. Hyundai requested that they take the engine apart and examine the valves to see if the cause was due to the recall issue or if it was us not keeping up with the maintenance. They asked to provide invoices for the car oil change (the 2 recent invoices were provided showing maintenance) When Hyundai corporate responded back they said they denied request to cover the cost of a new engine because when they sent the recall notice back in 2018 and the car was never sent to get the engine fixed. The recall would have put in a device to notify the car when/if the engine is failing. Since it’s 2021, they said recall period is expired and bc it was never brought in, they are not at fault. But, the only notice I had was right before covid where things were shut down and crazy. (As mentioned earlier I have moved 3-4 times)