NHTSA Complaint #11435427 — 2009 MAZDA MAZDA6

Passenger side dash is melting and causes a bad glare on the windshield making it hard to see, there is also a glare at night with the street lights. My wife has called several times over the past 5 years about the recall but was told they are not going to fix it and not to call back. I called the Mazda recall team on 10-4-21, they said they would replace the dash and connected me to a local dealer to set up an appointment to get the dash replaced and 3 other recalls fixed. The dealer ( Mazda of Cool Springs in Franklin TN) said they would not replace the dash due to the 10 year warranty period had expired. According to the news I found on the internet there is no limit on getting dash replaced. This is a safety hazard that several people are complaining about and needs to be fixed. Please help.