NHTSA Complaint #11354285 — 2009 MAZDA MAZDA6

HELLO, I PURCHASED MY A MAZDA FROM A MAZDA DEALER IN MY AREA. AT THE TIME OF MY CAR PURCHASE IN 2017, THEY CHOSE NOT TO FIX THE DASHBOARD RECALL BEFORE SELLING ME THE CAR. NOW DURING SUMMER 2020 MY DASHBOARD HAS SHOWN TO BECOME STICKY ON THE PASSENGER SIDE. IT IS NOW STARTING TO OBSTRUCT MY VIEW WITH A GLARE, MAKING IT HARDER FOR ME TO SEE OUT OF MY WINDSHIELD. I CALLED THE DEALERSHIP AND THEY ARE SAYING THE RECALL IS CLOSED AND THEY CAN'T HELP ME. I EVEN CALLED THE MAZDA CUSTOMER SUPPORT AND THEY SHUT ME DOWN. THEY SAID THAT THE PROBLEM MUST HAVE OCCURRED WITHIN 10 YEARS OF THE CARS PRODUCTION. THIS HAPPENED TO ME A FEW DAYS AGO AND NOW IS GETTING WORSE. THEY WOULD NOT HAVE FIXED THE DASHBOARD WITHIN THE TIME FRAME BECAUSE IT SHOWED NO DAMAGE UNTIL NOW. PLEASE HELP AND MAKE THEM PAY FOR MY DASHBOARD! IT IS UNETHICAL TO HAVE ME PAY FOR A DESIGN AND SAFETY FLAW OUT OF MY OWN POCKET. ESPECIALLY ONE THEY FAILED TO TELL ME ABOUT OR FIX BEFORE THEY SOLD ME THE CAR.