NHTSA Complaint #11435024 — 2016 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11435024
Vehicle 2016 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

My Hyundai Tuscon is currently at 104,552 miles with a dead engine. I also have had to bring my car in for oil changes at 2000 miles instead of 3000, because it started eating through oil fast. The morning of my last oil change, 8/17, my engine started making loud clunking noise. After the oil change, on the way home to call my dealer, Key Hyundai of Milford, my engine shut off while in Drive on a busy street and started smoking. Luckily, I was able to move to the small shoulder and put my hazards on and force the car into park to wait for a tow. If I was not at a safe place to force my car into park the day it died, I could have been seriously injured. No engine lights or any warning lights went on on the dash at all. I had it towed to my auto shop and they said it was leaking oil all over the place, not anywhere an oil changer could access, and could not get it started. They suggested it was a faulty engine and to call Hyundai Corporate, start a case and get it fixed because at just over 100,000 miles it was still considered a young car. I bought this car at 82,000 miles used and was given no warranty on the engine. Hyundai Corporate would only open a case if I had it towed to a Hyundai dealer, and had to fight to get them to tow it themselves to Meriden Hyundai, where it currently sits. This engine failure and the problems leading up to it match exactly that of the large class action suit that is currently going on with Hyundai/Nissan/Kia motors, yet my VIN doesn't match any recalls. Back in March, I had a check engine light that lead to me paying out of pocket for a misfiring cylinder and having to replace the ignition coil and all my spark plugs. I have only had this car since October 2019, and have kept it well maintained. I have been going back and forth with Hyundai Customer Care, and they are sending me in circles and refusing to fix the problem or even attempt to help me solve it.

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