NHTSA Complaint #11433997 — 2013 FORD FOCUS

The contact owns a 2013 Ford Focus. The contact stated that while driving in a parking garage, the accelerator pedal was depressed, and the engine just revved as the vehicle failed to move forward while in drive. The contact stated that the vehicle rolled backwards as she then depressed the brake pedal and attempted to shift to park however, the gear shifter failed to move. The contact waited for a few minutes and was able to shift to park and turn the vehicle off. The contact was able to restart the vehicle however, the shifter was still difficult to move to drive. After a couple more minutes the vehicle was able to shift to drive but the vehicle hesitated and jerked before the contact was able to drive the vehicle. The vehicle was taken to the dealer where the contact was informed of a transmission recall. The dealer informed her that the transmission module was on backorder. The vehicle was temporally repaired however, the failure recurred several days later. The contact stated that on 8/6/2021 the transmission failure reoccurred while driving on a bridge. The contact stated that the engine revved, rolled forward, and the vehicle finally engaged to resume normal driving. The dealer was notified of the failure again and the vehicle was towed to the dealer. Once again, a temporary fix was performed on the transmission. The contact stated that “Service Transmission” was displayed once she retrieved the vehicle from the dealer for the second time. The contact called the dealer and was advised not to drive the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 78,000.