NHTSA Complaint #11433469 — 2017 SUBARU FORESTER

ENGINE issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11433469
Vehicle 2017 SUBARU FORESTER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I was pulling into a parellel parking space, braking to slow to a stop when my car surged froward inspite of increased and continued braking and hit the car in front of me. The collision is what stopped the car. My Subaru Forester is very damaged (bumper, lights, and frame rail) and the car in front also had extensive damage. My safety and the safety of the neigbhorhood cars, pedestrians and homes was at risk given my car was unstoppable despite braking. I couldn't understand what happened so I did an internet search for acceleration while braking and many articles came up reguarding several Subaru models (including mine) of "sudden unintended acceleration" issues. What was described was exactly what I experienced. There are several class action lawsuits in the works as Subaru has not taken any responsibility. No dashboard warning lights came on before or after the crash. I took the car to the Subaru dealer I purshased it from. At first they said there would be a 250. dollar diagnostic fee. When I picked it up they said there was an ECM (Engine Control Module) update and they performed it on my car. The update was designed "to address problems" like those I described. The clerk would not elaborate, was very vague and would say nothing beyond that except he didn't know if the update would fix the problem-that we would just have to wait and see. I explained that if it happened again it could have catastrophic consequences, he had nothing to say. He waived the service fee. I got the impression Subaru didn't want to say much because they would be responsible. By waiving the fee they hoped I would just go away. I am left with: a severely damaged car, as is my neighbor's, an accident that looks to be my fault-when in fact it is Subaru's fault, a large deductable to pay, a point on my lisence and increased insurance rates, and a car I have no faith in. This should not be on my driving record. Subaru should be found responsible.

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