NHTSA Complaint #11628507 — 2017 SUBARU FORESTER

The contact owns a 2017 Subaru Forester. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and several safety features failed to function as intended. In addition, the contact stated that the check engine warning light had been illuminated intermittently for over a month prior to a diagnostic test. The vehicle was taken to the dealer where DTC code: P0420 was retrieved, and the vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was scheduled to be repaired. The contact researched Warranty Extension: 09-84-22; however, the contact was informed that the repair was not covered under any warranty programs. In addition, the contact stated that the case manager provided false information and stated that the Warranty Extension document did not exist. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 140,000.