NHTSA Complaint #11432634 — 2020 FORD ESCAPE HYBRID

My car, at the time was a moving vehicle at a NYC parkway intersection. malfunctioned. Dashboard, navigation radio went black. Navigation panel shows vehicle network communications error. car stopped moving.gear can shift. hazard light or hatch can turn one. Once dealer restarted the car, system generated notification listed powertrain to restraint control and four wheel drive failures. But phone still kept connecting to car on Bluetooth. This caused me to have to keep dialing back to 911, AAA, Ford roadside and dealer service because call receiver kept thinking the call was not connecting So they would disconnect the call. hill assist and pre-collision failure reporter in 3/21. Sync failure was reported to sync support and ignored. I was told CRM was down and call back later. Apple product and level 3 had update its software to address it. It is one thing an old car stalls. We have police, roadside and Good Samaritan to help a single woman to pull off the toad. It is abominable that safety features malfunction. It is even more horrid when the paid Ford roadside assist’s response at two calls was “call911” when I asked them to walk me through recovery protocol. When I called my dealer service (queens Ford 7 miles away from incident location), I was told to look for backup key slot, when I could not locate it at the described location, I asked for manual page number, I was told to call roadside or sales department to express my dissatisfaction) I found the manual page. The location identified does not provide a place to insert key. It took almost two hours before Ford contacted me about tow. If NHTSA does not look into this there is no justice. My 2020 escape was purchased in sept 2020 with extended warranty. It has only 9000 mi one it. Dealer offered a loaner. But kept me waiting because “it was too busy”. I refused to sign loaner gsreemtn, they threaten to report car stolen. Auto generated report still says car is healthy