NHTSA Complaint #11431352 — 2021 HYUNDAI SANTA FE

I bought a new 2021 Hyundai Santa Fe SEL in January 2021. The vehicle occasionally will not shift out of first gear unless you slow down to almost a stop and then accelerate again. It began within the first month or two of owning. Hyundai has had it in the shop three times. Two times they said they couldn't duplicate. One time they said they showed it went to 4000 RPM's without shifting on the diagnostics before it was slowed down as I told them. They did an update on the TCU and reset the transmission on May 10, 2021. On August 4, 2021 the transmission stuck again. (It went to 5000 RPM's without shifting before I slowed it to almost a stop) This problem has happened about eight times since it began. The GM at the dealership I bought it from said Corporate wouldn't buy it back or get involved without them duplicating the problem. I emailed Hyundai consumer complaints on August 17, 2021 and on August 18 received an email stating I had a case # and would be contacted shortly. On August 24 I called Hyundai customer complaint and was told I had a case manager assigned and they had until August 31 to reply. They did not reply and on September 1, 2021 I called Hyundai complaints again and they said I did NOT have a case manager and that they had not sent it to corporate yet but someone would call me at some point. I feel Hyundai is not concerned about this dangerous problem with their vehicle or my safety. I am beyond frustrated. Jeremy Kimrey