NHTSA Complaint #11431126 — 2018 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11431126
Vehicle 2018 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

2018 Hyundai Sonata sport. Purchased vehicle 03/20/2021 and it has been in the shop 5 times for the same issue. Car starts to smoke and make a loud knocking noise, when checking the oil, it appears to have no oil in the engine at all. Every single time they have changed the oil and replaced it and within a 1,000 miles the oil has completely dissolved in the engine. They performed a consumption test and stated that they did a top engine cleaning for the combustion and that it should not happen again and if it did that they would reach out to Hyundai to start the process of replacing the engine. Took it back at the 1,000 mile mark and they stated that it was fine, but after only a few weeks to a month the car started smoking and knocking again, took it back and yes the engine was bone dry again no oil at all on the dipstick. This vehicle has been in the shop more than I was able to drive it. The oil light keeps jumping on and off and the dealer is aware of this issue and they stated that the manufacturer is aware of this issue as well. But it seems that they are refusing to rectify the issue with a new engine and just keep patching the problem, that I would have to keep taking back every 1,00 miles for a consumption test. The oil ight was present when they sold me the vehicle but the dealership stated that they had performed an oil change and it needed to be reprogrammed but that did not fix the problem.

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