NHTSA Complaint #11429158 — 2017 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11429158
Vehicle 2017 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Dangerous acceleration issues... my car hesitates for almost 10 seconds when accelerating from a complete stop, at a stop light or turning into oncoming traffic and sometimes changing lanes at low speeds. This has caused near accidents on several occasions. I have even experienced the vehicle completely shutting off while idling and moving at low speeds in heavy traffic or going thru a drive thru restaurant. The Drive Clute Transmission (DCT) description that came with my vehicle when I purchased it mentioned "a direct driving feeling which may fee different" ... "more noticeable when starting from a stop or low vehicle speed"... what it failed to mention is that the car would delay or hesitate for near 10 seconds then leap forward or even completely shut off putting my safety and the safety of other drivers at risk for injury or worse fatality. The DCT is a major safety concern and a common reported issue. Why aren'tyou doing anything to help consumers? I'm tired of dealership mechanics stating there's nothing they can do to fix the issue because Hyundai hasn't issued any recalls. The 2016 model had a recall for this same issue. I am a single mother and veteran and I need to have a safe running vehicle. Hyundai boasts the best warranty available and I even purchased an extended at the time of purchase so why can't Hyundai/dealership do anything to fix this? This has been an occasional issue since around 30k miles but had gotten more frequent and worse. I first made an appointment for the issue in 12/5/2020 at about 51k miles.

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