NHTSA Complaint #11429117 — 2011 HYUNDAI ELANTRA

2011 Hyundai Elantra. Driver side coil spring fractured. I had both front struts/springs replaced. I have all parts. This is a safety issue as the missing piece can cause the vehicle to lose control. Fortunately mine broke as I entered my garage. As my local dealer could not see my car for 7-10 days, I opted for local repair. I brought my documentation and parts to my local dealer for validation. Before I did anything, I verified that there was a recall on this exact issue (number 15V629000). My VIN did not appear nor was I ever notified of the recall. I then began to chase Hyundai for reimbursement. I will attach my communications with them. Basically I was denied as the VIN was not on the list and I was further told that they do not reimburse for non dealer repairs which is incorrect, as I started my process on their campaign website which addresses reimbursement.