NHTSA Complaint #11547919 — 2011 HYUNDAI ELANTRA

On February 14, 2023, around 6:30 PM the right front passenger front coil spring broke on my 2011 Hyundai Elantra. I was driving while crossing railroad tracks when the front end dropped down on the right side and the car wouldn’t move. I continued to push the accelerator to get my car off the tracks and on the side of the road- spring cut my tire ripping the inner tire wall. I made several calls to Hyundai (Springfield IL Dealership) and they informed although there was a current recall (number 15V629000) on this issue, I was advised that my VIN did not qualify. The reasoning was that my car's physical address didn’t qualify for the recall. I contested this with appropriate documentation that clearly showed the broken pieces with corrosion. I ended up suffering the cost of the towing bill and replacement of both strut assemblies. In March 2023, I received a recall (campaign - 984) to have an underbody cavity wax and anti-corrosion spray applied to prevent corrosion of components due to road salt. So, as I attempted to point out to Hyundai that my car and perhaps many others were at risk for these potentially fatal risk.