NHTSA Complaint #11428774 — 2020 JEEP CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11428774
Vehicle	2020 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	August 11, 2021
Date Filed	August 12, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The first time- driving and the ‘D’ button on the shifter started blinking and got stuck in Drive, excellerated, couldn’t stop. Shut car off! Rest after 15 mins and scheduled repair/check. Shifter box-assembly was replaced and found to be the problem. 2nd time- got stuck in reverse and wouldn’t move. Took it to the dealer, scheduled repair/check, told to keep driving it. 3rd time- check engine light came on, stopped at dealer, told to keep prior appointment and not to clear it. Never checked it. 4th time- driving at speed of 65, car shut off, no power but had brakes. Towed to dealer car still not able to start. Currently at the dealer.

Related Complaints for the 2020 JEEP CHEROKEE

Other ELECTRICAL SYSTEM Complaints

#11694760 — October 21, 2025 — After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and ne...

#11687262 — September 15, 2025 — Parking break engages when car comes to a stop engine light is on them goes off

#11679637 — August 10, 2025 — Blind spot indicator light comes on and I have no control of the windows. Speeds up to four RPMs or more no matter w...

#11679000 — August 7, 2025 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a gri...

#11674501 — July 18, 2025 — The SVC 4WD light came on in my 2020 Jeep Cherokee at 59000 miles. This indicated a problem with the PTU, the transfe...

Recent Complaints for the 2020 JEEP CHEROKEE

#11719637 — ENGINE — February 21, 2026 — Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay.

#11716808 — ENGINE — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11716796 — POWER TRAIN — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning...

#11716808 — POWER TRAIN — February 9, 2026 — The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. T...

#11714516 — AIR BAGS — January 30, 2026 — I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This resu...