NHTSA Complaint #11428703 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11428703 |
| Vehicle | 2018 CHRYSLER PACIFICA PLUG-IN HYBRID |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
The car 12v battery drains completely, rendering the vehicle immobile and completely non functional. There has been an electrical burning smell once the car is jump started and driving. I fear there is some kind of short or electrical discharge somewhere that could render the vehicle inoperable or start a fire at my home or while the car is being used. This vehicle has been at the dealer for 7 weeks and they have not found the problem. I have been told that the car has been connected to a computer system that is being "looked into" remotely by Chrysler. They have replaced the battery and the charging management system at my expense. The problems started when the car had 38000 miles and began with the "radio" which controls many other functions of the car constantly rebooting and having corrupted firmware which I was told cannot be fixed, only replaced. I have since been told this unit cannot be ordered at this time.
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