NHTSA Complaint #11428369 — 2016 KIA OPTIMA

The contact owns a 2016 Kia Optima. The contact stated while driving 40 mph, the vehicle would not accelerate when the accelerator pedal was depressed. The vehicle was towed to the dealer and diagnosed as engine failure. The dealer informed the contact that the manufacturer had not approved the vehicle for an engine repair because the software update had not been performed on the vehicle. The contact stated that she had not received a notice from the manufacturer for the software update. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and initially informed the contact that the engine would be repaired under the warranty coverage however, the manufacturer later informed the contact that because the software update was not performed, the warranty coverage would be declined. The failure mileage was approximately 111,000.